Terms of service

These Terms of Service are an agreement between you and SwitchLab Inc., 5151 New St, Burlington, Ontario L7L 1V3, Canada ("SwitchLab," "we," "us," or "our"). They govern switchlab.dev, SwitchLab accounts, learning content, labs, Sandboxes, classrooms, AI-assisted features, and paid Member Access (the "Service").

By creating an account, purchasing Member Access, or using the Service, you agree to these terms and acknowledge the Privacy Policy and, for a purchase, the Refund Policy and terms shown immediately before payment. If you use SwitchLab for an organization, you represent that you are authorized to bind it. If you do not agree, do not use the Service.

You must be at least 13 years old to use SwitchLab. If you are under 13, do not create an account or submit personal information.

SwitchLab is an educational simulator. It is not official vendor training. We are not affiliated with Cisco, Juniper, Aruba, Arista, Fortinet, or any other vendor referenced in the labs.

We do not guarantee exam passes, certification outcomes, employment, or job placement.

You are responsible for keeping your account credentials secure. Do not share your password. Tell us if you believe your account has been accessed without permission.

You are responsible for activity under your account unless the activity results from our failure to use reasonable security measures.

You keep ownership of content you submit, including Sandbox configurations, classroom materials, feedback, survey answers, lab reports, and messages to Tinky. You grant SwitchLab a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit, display, and technically modify that content only as reasonably needed to operate, secure, support, and improve the Service and as described in the Privacy Policy. This licence lasts while the content is stored, plus limited backup or legal retention.

If you send suggestions or feedback, we may use them without owing compensation. Do not submit information you do not have the right to share.

Tinky is an AI-assisted lab helper. It can make mistakes, omit context, or suggest commands that do not apply to your situation. You are responsible for checking responses against the lab, documentation, and your own judgment.

Do not enter real passwords, API keys, confidential information, personal information, or production network details into Tinky. Tinky is for educational lab use only.

Do not use SwitchLab to break the platform, interfere with other users, scrape data, reverse engineer private systems, send spam, upload malicious content, or violate the law. We may suspend or delete accounts that abuse the service.

Do not attempt to bypass rate limits, access admin-only routes, probe production systems, extract other users' data, or use the service to train or benchmark competing systems without permission.

You can delete your account from the account page. Deletion removes your account, saved progress, lab sessions, survey responses, and lab reports where deletion is operationally possible. We may keep limited records when needed for security, billing, legal obligations, or unsubscribe suppression.

Meet the CLI and Learn Network Foundations remain free. Later CCNA stages require an active Member Access subscription. Stripe handles checkout and payment details. Monthly Member Access is $22 USD and automatically renews each month; yearly Member Access is $99 USD and automatically renews each year, in each case until canceled. Any eligible discount, its duration, the amount due, the next renewal price, and required tax are shown before payment.

You can cancel online from the Account page. Ordinary cancellation stops the next renewal and access continues through the paid billing period. An eligible initial payment may be fully refunded within 30 days under the Refund Policy; an approved refund cancels Member Access. There is no paid trial unless Stripe Checkout expressly identifies one. Early-access free use does not create a paid subscription.

Prices are shown in USD. Applicable government-imposed tax may be added in Checkout. Stripe processes payments and provides its hosted billing portal, but SwitchLab remains responsible for the subscription, cancellation, refund promise, and customer support. Failed or reversed payments may cause paid access to be limited or suspended.

Submitting an affiliate application does not guarantee acceptance or create a partnership. Approved affiliates receive separate portal credentials and must keep their private access code secure. Public referral tokens and partner links are not login credentials.

The standard affiliate reward is 25% of revenue actually collected after discounts for eligible attributed customers. SwitchLab tracks referrals and commissions using its own records and payment data from Stripe. Refunds, disputes, fraud, self-referrals, or ineligible transactions may reduce or void a reward. Payouts are handled manually through the method and schedule communicated to approved affiliates.

Affiliates must not use spam, misleading claims, impersonation, prohibited paid-search or trademark bidding, cookie stuffing, forced clicks, or unlawful traffic sources. SwitchLab may pause or archive a partner for abuse, security, contractual, or program-integrity reasons while preserving records needed to resolve prior attribution and payments.

Affiliate portal registration details are provided only to measure attributed performance and reconcile eligible conversions. Affiliates must not attempt to identify masked learners, contact them using portal information, export or redistribute their data, or use it for unrelated advertising. Access is limited to users attributed to that affiliate and may be revoked for misuse.

SwitchLab is under active development. We may add, change, remove, or limit labs and features. We may suspend access if needed for security, abuse prevention, legal compliance, or platform reliability.

We may suspend or terminate an account for a material breach of these terms, fraud, unlawful activity, threats to other users or the Service, or non-payment. Where practical and lawful, we will provide notice and an opportunity to remedy the issue. You may stop using the Service and delete your account at any time, but account deletion does not create a refund beyond the Refund Policy or applicable law.

SwitchLab and its licensors own the Service, software, simulations, original lessons, designs, trademarks, and other materials we provide, excluding your content. Subject to these terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for learning or authorized classroom instruction. You may not sell, redistribute, copy in bulk, or commercially exploit the Service except with our written permission.

The Service is provided "as is" and "as available." We try to keep it reliable and accurate, but do not promise uninterrupted service, error-free labs, or a particular educational outcome. To the fullest extent permitted by law, SwitchLab Inc. is not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, opportunity, goodwill, or data. To the fullest extent permitted by law, our aggregate liability arising from the Service will not exceed the greater of CAD $100 and the amount you paid SwitchLab in the 12 months before the event giving rise to the claim.

These exclusions and limits do not apply where prohibited by law and do not limit non-waivable consumer rights or liability that cannot lawfully be excluded.

Contact us first at switchlab.dev@gmail.com so we can try to resolve issues informally. These terms do not currently include a mandatory arbitration clause or class-action waiver. If we add one later, we will update these terms before it applies.

These terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Subject to any non-waivable consumer right to bring a claim elsewhere, the courts located in Ontario have jurisdiction over disputes concerning these terms.

We may update these terms to reflect changes to the Service, law, or our practices. We will post the updated date and provide additional notice before a material change takes effect when reasonably required. Changes do not retroactively reduce a refund or paid-period right already promised. Continued use after the effective date means you accept the updated terms.

If a provision is unenforceable, the remaining provisions continue. A failure to enforce a provision is not a waiver. You may not assign these terms without our consent; we may assign them with the business or Service, subject to applicable law. These terms, the Privacy Policy, Refund Policy, and purchase disclosures form the agreement concerning the Service.