Refund policy

This policy is offered by SwitchLab Inc., 5151 New St, Burlington, Ontario L7L 1V3, Canada, for paid Member Access purchased through switchlab.dev.

Each Member Access subscription has a 30-day guarantee covering its initial successful payment. The authenticated account holder may request a full refund within 30 calendar days after that exact payment. The Account page shows the eligible amount and deadline.

The guarantee does not cover later automatic-renewal payments, a charge already fully refunded, or a request outside the 30-day period, except where applicable law requires another remedy. It does not limit non-waivable consumer rights.

Open Account → Membership and choose “Refund & cancel.” If that control is unavailable, email switchlab.dev@gmail.com from your account email. We may verify account and payment ownership.

Approved refunds return to the original payment method through Stripe. Bank or card processing time may vary. The refund cancels the associated subscription and ends Member Access.

You may cancel online from Account at any time. Ordinary cancellation stops the next automatic renewal, and Member Access continues through the billing period already paid. Cancellation after the guarantee window does not automatically create a prorated refund unless law requires one or SwitchLab confirms an exception in writing.

Refund and billing questions may be sent to switchlab.dev@gmail.com. This policy does not limit non-waivable rights under applicable consumer law.